Degraded Firelight Performance

Incident Report for Signal Advisors

Resolved

This incident has been resolved.
Posted Jan 16, 2026 - 16:52 EST

Update

We are continuing to investigate this issue.
Posted Jan 16, 2026 - 13:47 EST

Update

We are continuing to investigate this issue.
Posted Jan 16, 2026 - 10:36 EST

Investigating

We're seeing degraded performance from our FireLight integration. We're working with Hexure support (formerly Insurance Technologies) to help identify the root cause. Creating or opening draft applications may be affected. We apologize for the inconvenience and will keep you updated with progress.
Posted Jan 16, 2026 - 10:32 EST
This incident affected: Advisor Platform and Firelight Service.
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